Policy & Etiquette
“I Pride Myself in Providing the Best Services...”
However it is very important to have realistic expectations when coming in for a chemical process or service.
The following information is important to know if you are a client receiving one or more chemical services:
Color history and the use of medications must be discussed when consulting with your stylist. If you are currently under the care of an MD, it is (your) responsibility to research if color services are compatible with any prescription medication or cancer treatment which you are currently being treated with, or have used prior to your color appointment.
DOES THIS APPLY TO ME??
BELOW is a list of items to address with me prior to your appointment - as these items may cause negative chemical reactions to the hair when mixed with salon chemicals services.
Previously over-processed hair* by repeatedly layering dyes over porous pre-lightened hair.
Taking prescription medication* that inadvertently alters the bonds of the hair (methotrexate, sulfa based medications).
Thermal damage* by over-use of hot tools.
Use of metallic dyes, salts, or minerals* (box dye) or use of "over mineralized well water" chemicals may cause negative reaction to enlightenment services.
Use of henna or vegetable dyes* chemicals may cause negative reaction to enlightenment services.
Permed or relaxed hair* chemicals may cause negative reaction to enlightenment services.
IT IS MY PRIORITY TO CONDUCT A THOROUGH CONSULTATION FOR ALL SERVICES PROVIDED, HOWEVER IT IS EACH CLIENT'S PERSONAL RESPONSIBILITY TO BE UPFRONT AND HONEST ABOUT THEIR HAIR HISTORY AND TO RESEARCH THE ITEMS LISTED ABOVE*
ANY DAMAGE CAUSED TO THE HAIR AS A RESULT OF UNDIVULGED INFORMATION DURING THE CONSULTATION
IS NOT THE RESPONSIBILITY OF THE SALON OR STYLIST.
Cancelation Policy
STRICT AND ENFORCED 48 HOUR CANCELLATION POLICY!
Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on the waiting list miss the opportunity to receive services. Our appointments are confirmed 48 & 24 hours in advance because I know how easy it is to forget an appointment you booked months ago.
- A booking deposit is required to reserve all chemical, Keratin, & Extension service appointments. Your deposit will vary based upon your service, and will be applied to your toal service cost.
- Cancelations prior to 48 hours will recive their full booking deposit refunded. Rescheduling prior to 48 hours of your service will utilize the same deposit. Cancelations with in the 48-24 hour window will forfeit the booking deposit, if you reschedule or cancel with in 48 hours your next booking deposit will increase by $50. - “NO SHOWS” will forfeit the booking deposit. If you would like to reschedule after a no show, you will recieve a new invoice for your booking deposit, this will be $50 more than the previous booking fee, and will increase each time you no show. - 3 Strike Rule…. This policy is in place to protect me and is self explanitory, If you cancel or reschedule with less than 48 hours or no show 3 times, even with fees paid, you will be out and no longer able to book services at Billi WIlbur Hair Designs.
In the event that I have to reschedule due to illness or life, I will do my best to accomodate your existing appointment with-in 1 week of the original booking date.
This cancellation policy allows the time to inform my standby guests of any availability.
REFUND POLICY
I PRIDE MYSELF ON PROVIDING YOU WITH EXCEPTIONAL SERVICE AND EXCELLENT CUSTOMER CARE.
I do not issue refunds on Salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the Billi with Billi Wilbur Hair Designs within two days of your service. If you are not satisfied with the work performed, I require that you return to the salon so that your hair can be visually inspected with in 1 week. At that time, I will make every effort to make any adjustments to your satisfaction by rescheduling you as soon as possible, adjustments are made available to you at no cost only with in the two day notice of the initial service.
Billi Wilbur Hair Design policies are presented and provided in the best quality and tradition of excellent service for my established and future clientele. Thank you for viewing and supporting the policies criteria.
