Policies & Procedures
Billi Wilbur Hair Design policies are designed to uphold the highest standards of quality and service for my valued current and future clients. Thank you for reviewing and supporting these guidelines.
“I Pride Myself in Providing the Best Services-"
However, it is very important to have realistic expectations when coming in for a chemical process or service.
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Please remain in your car and notify me via text or call upon your arrival to ensure the main door to the salon is opened for you at your designated arrival time.
For the safety of all stylists and guests inside Bungalow Salon Suites the main doors to the builing remained locked 24/7/365.
This policy is set in place by the management of Bungalow Salon Suites.
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The following information is important to know if you are a client receiving one or more chemical services: Color history and the use of medications must be discussed when consulting with me. If you are currently under the care of an MD, it is (your) responsibility to research if color services are compatible with any prescription medication or cancer treatment which you are currently being treated with, or have used prior to your color appointment.
DOES THIS APPLY TO ME??
BELOW is a list of items to address with me prior to your appointment - as these items may cause negative chemical reactions to the hair when mixed with salon chemicals services.
Previously over-processed hair* by repeatedly layering dyes over porous pre-lightened hair.
Taking prescription medication* that inadvertently alters the bonds of the hair (methotrexate, sulfa based medications).
Thermal damage* by over-use of hot tools.
Use of metallic dyes, salts, or minerals* (box dye) or use of "over mineralized well water" chemicals may cause negative reaction to enlightenment services.
Use of henna or vegetable dyes* may cause negative reaction to enlightenment services.
Permed or relaxed hair* chemicals may cause negative reaction to enlightenment services.IT IS MY PRIORITY TO CONDUCT A THOROUGH CONSULTATION FOR ALL SERVICES PROVIDED, HOWEVER IT IS EACH CLIENT'S PERSONAL RESPONSIBILITY TO BE UPFRONT AND HONEST ABOUT THEIR HAIR HISTORY AND TO RESEARCH THE ITEMS LISTED ABOVE*ANY DAMAGE CAUSED TO THE HAIR AS A RESULT OF UNDIVULGED INFORMATION DURING THE CONSULTATION
IS NOT THE RESPONSIBILITY OF THE SALON OR STYLIST. -
STRICT AND ENFORCED 48 HOUR CANCELLATION POLICY!
Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on the waiting list miss the opportunity to receive services. Our appointments are confirmed 48 & 24 hours in advance because I know how easy it is to forget an appointment you booked months ago.
- A booking deposit is required to reserve all chemical, Keratin, & Extension service appointments. Your deposit will vary based upon your service and will be applied to your total service cost.
- Cancelations received 48 hours prior to your appointment will receive a full refund.
- For appointments rescheduled 48 hours prior to your original scheduled appointment, your booking deposit will be transferred.
- Refunds will not be offered if you cancel or reschedule your appointment less than 48 hours prior to your appointment. If you wish to schedule a new appointment, a $50 rescheduling fee will be added to your booking deposit.
- “NO SHOWS” - your booking deposit will not be refunded. to re-book your appointment, a %50 rescheduling fee will be added to your new booking deposit invoice.
- Rescheduling Fee: The second time it is applied, it will be $100; the third time, it will be $150. after three instances of last-minute cancellations, changes, or no shows - even with penalties paid in full - services will no longer be available to you, the client, from Billi Wilbur Hair Designs.
In the event that I have to reschedule due to illness or life, I will do my best to accommodate your existing appointment with-in one week of the original booking date.
This cancellation policy allows the time to inform my standby guests of any availability.
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Frequently Asked Questions
Booking & Scheduling:
How do I book an appointment?
The easiest and fastest way will be to book online here.
Do you require deposits for appointments?
Yes, Quite a few of my services will require a booking deposit that will be applied to your appointment.
For more information please review my Policies & Procedures for an in depth breakdown.
What is your cancellation policy?
Our system is quite nice in the fact that it will send an auto generated text 48 hours prior to your booking, not only to remind you of the upcoming appointment but as a way for you to either confirm or request another booking time. All appointments have a 48 cancellation window except those made inside of said window, if you have booked an appointment inside that window as a same day or walk-in appointment and then no-show you will lose your deposit completely and it will not be applied to your next appointment.
For more information please review my Policies & Procedures for an in depth breakdown.
How far in advance should I book my appointment?
I love pre-bookings, but that being said unless it is an event it is often forgotten that you have an appointment booked 9 months from now. As a good rule of thumb 3-6 weeks is a reasonable amount of time when looking to secure an appointment. If you do not see an appointment available for the time frame you are looking for then please put yourself on the waitlist or by texting me.
Do you offer walk-ins/same day appointments?
Walk-ins & same day appointments will be on a day by day scenario as some days I am fully booked and others I have wiggle room.
No extension installs, vivid transformations or keratin treatments will be completed the same day.
What are your hours of operation?
Wednesday/Thursday 9am - 3pm* & Friday/Saturday 9am - 6pm*
The last chemical service of the day will be booked no later than 2 hours prior to the end of the day.
Do you have a waitlist policy?
Yes! In order to make the best of a booked schedule I do have a waitlist to keep things fluid. Oftentimes a Friday or Saturday will be booked upwards of 7 weeks in advance, and then reschedules start happening. In order to best serve you, I keep a running list for those wanting an appointment if “something opens up sooner”.
If I have a cancellation and have reached out to you to offer the time to you, I do request that you respond within 3 hours so I can offer the spot to another on the list.
Services & Products:
What services do you offer?
Color, blonding, vivids, sew-in extensions, keratin, cutting and scalp treatments are the name of the game. A full list of services can be found here.
I specialize in “lived-in” coloring and cutting creating natural sunkissed effects that last for months and working with extensions to increase confidence while adding length or volume or helping along a color correction process.
What is included in your services?
Each and every service is customized to you and to your preferences. I will always offer a consultation, homecare instructions, and styling tips with every service. All chemical services with the exclusion of bang-trims and extension move-ups include a shampoo and blowdry,and all hot tool sytling can be added on.
Do you offer consultations for major hair transformations or changes?
Not only are consultations offered but they are required for all new clients regardless of the service. Consultations allow me insight as to what you not only like but don't like allowing me to fully customize the service to you, or for me to provide you with resources or referrals as sometimes I may not be the specialist you are needing. If this is the case I will happily refer you to one of the other amzing stylists in my circle to fit your needs.
Do you offer styling tips or advice?
Yes, of course! Knowing how to style your hair is essential to loving your cut, color, or other service. You can also find home care resources here. Outside of your initial styling with the service you can also book a one-on-one styling lesson where I will teach you how to braid, curl, flat iron, blowout or even wash and condition your (or your daughters) hair correctly. If this is something you would like to book please mention it at your appointment and we will set it up.
Do you offer gift certificates or specials of any kind?
Yes, Gift Certificates are available by clicking here.
Seasonal promotions can be found on my Instagram page as well as in the “6 week check-in” newsletter. If you are not currently subscribed to the newsletter you can subscribe here.
Do you carry specific brands of hair products?
Yes, Billi Wilbur Hair Designs has proudly partnered with Milbon.
What are your pricing guidelines?
All pricing listed on the service menu is a starting point and can and will go up based upon length, density, time and product used.
How long will my appointment take?
On average you can expect your haircut and styling to take up to an hour and a half while other chemical services or extension installs can take 2-6 hours, each client and client services are individual to each one's needs and of course hair length and density.
Do you offer special occasion styling?
No, if you are looking for a formal styling I will refer you to another professional that specializes in that.
Client Experience & Policies:
What is your cell phone policy?
Common sense wins the day here.
Please be courteous to the stylist and others in the salon. If you need to take a call for work or the family that is fine, but please keep calls to a minimum to promote a relaxing environment for all.
Do I need to wear or do anything special for my visit?
Please do not wear high fashion, dangly earrings, hoods or collars, color bleeds and transfers, please do not wear things that you do not want ruined. Billi Wilbur Hair Designs and Billy Wilbur are not responsible for damage to your clothing or jewelry.
Do you have a parking policy?
Yes, there is ample parking in the front of Bungalo Salon Suites or in the lot to the North of the building. Neither Bungalow Salon Suites, Billi Wilbur Hair Designs and/or Billy Wilbur are not responsible for damage to your car.
Are there any age requirements for services?
If possible leave children home during your service, in the case that you need to bring them, children under the age of 10 need to have adult supervision at all times. Children need to remain seated and calm during their time in the salon.
Do you have a loyalty program?
Not at this time.
Do you have a referral program?
Yes, refer a friend and receive 25% off your next visit and your friend will receive 15% off their first visit. Click here for more information.
Where are you located?
Billy Wilbur of Billi Wilbur Hair Designs is an independent stylist located inside Bungalow Salon Suites in Henderson Nevada.
Do you have a dress code?
Please dress comfortably but keep in mind that we are located inside a family owned and operated salon.
What is your return policy?
Returns and refunds are not applicable for products or services, only exchanges and/or adjustments.
Please see the Policies & Procedures for a full breakdown of the return/refund policy.
How do I contact you if I have a question or concern?
Please send an e-mail to Billi@bygraceorbygrit.com
How do I leave a review?
I love reviews, You can leave aYelp orGoogle review for Billi Wilbur Hair Designs by clicking either link.